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Old 08-06-2011, 11:16 AM   #1
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Default Remedy - Not Working due to missing file?

Hiya,

Just bought "Remedy - A Carol Reed Mystery" and i downloaded it and installed it twice now from scratch and i'm getting the same error:

"Error description: Error loading the main program window. Try restarting the program. Component 'Gif89.dll' or one of it's dependancies not correctly registered: a file missing or invalid"

I bought and installed both the earlier game and the later game in the series and both work fine.

I registered this game like the others - just put in the key with an internet connection.

Would appreciate a fix asap, thanks.
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Old 08-08-2011, 02:54 AM   #2
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Hello LouiseK,

Thank you for letting us know.
Did you sent an email to our technical support?

This is the first time that we have a complaint on the package we are providing with this game. I would like to understand what is happening.

Damon
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Old 08-08-2011, 04:01 AM   #3
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This might not be immediately of much help, but people have apparently had the same problem with BigFishGames' package of the game too.
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Old 08-08-2011, 04:07 AM   #4
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Thanks for the replies

I haven't emailed the tech suport but i will, i am under the impression it is a slow process...

I'll try and download that file thingy but if my system crashes your in BIG trouble.

Last edited by LouiseK; 08-08-2011 at 04:15 AM.
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Old 08-08-2011, 04:22 AM   #5
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OK, so i downloaded the file and went to the folder and there was actually a Gif89.dll file in there... I replaced it with the one i download but didn't make a difference.
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Old 08-09-2011, 08:08 AM   #6
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Any ideas on an eta for tech support responses? I'm nearly done with both the other games
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Old 08-11-2011, 12:44 AM   #7
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They still haven't even acknowledged i've contacted them yet and the game still isn't working.

How long does it normally take to acknowledge and investigate a tech issue with a game?

It's a bit rediculous.
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Old 08-14-2011, 07:35 AM   #8
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Ok - you guys STILL haven't even acknowledged my problem.

Is this the tech SUPPORT that you was advising that i used because all i can see so far is thew minus on my bank stantment into YOUR pocket for NOTHING in return!

Click to confirm you order to donate your hard earned money to the Adventure Shop charity - is that what is was?!
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Old 10-22-2011, 01:29 PM   #9
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I have the game on CD and I can send you a copy if you like. PM me if you do.
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