Remedy - Not Working due to missing file?

LouiseK · 08-06-2011, 11:16 AM

Hiya,

Just bought "Remedy - A Carol Reed Mystery" and i downloaded it and installed it twice now from scratch and i'm getting the same error:

"Error description: Error loading the main program window. Try restarting the program. Component 'Gif89.dll' or one of it's dependancies not correctly registered: a file missing or invalid"

I bought and installed both the earlier game and the later game in the series and both work fine.

I registered this game like the others - just put in the key with an internet connection.

Would appreciate a fix asap, thanks.

Damon · 08-08-2011, 02:54 AM

Hello LouiseK,

Thank you for letting us know.
Did you sent an email to our technical support?

This is the first time that we have a complaint on the package we are providing with this game. I would like to understand what is happening.

Damon

*Dale Baldwin* · 08-08-2011, 04:01 AM

This might not be immediately of much help, but people have apparently had the same problem with BigFishGames' package of the game too.

LouiseK · 08-08-2011, 04:07 AM

Thanks for the replies

I haven't emailed the tech suport but i will, i am under the impression it is a slow process...

I'll try and download that file thingy but if my system crashes your in BIG trouble.

LouiseK · 08-08-2011, 04:22 AM

OK, so i downloaded the file and went to the folder and there was actually a Gif89.dll file in there... I replaced it with the one i download but didn't make a difference.

LouiseK · 08-09-2011, 08:08 AM

Any ideas on an eta for tech support responses? I'm nearly done with both the other games

LouiseK · 08-11-2011, 12:44 AM

They still haven't even acknowledged i've contacted them yet and the game still isn't working.

How long does it normally take to acknowledge and investigate a tech issue with a game?

It's a bit rediculous.

LouiseK · 08-14-2011, 07:35 AM

Ok - you guys STILL haven't even acknowledged my problem.

Is this the tech SUPPORT that you was advising that i used because all i can see so far is thew minus on my bank stantment into YOUR pocket for NOTHING in return!

Click to confirm you order to donate your hard earned money to the Adventure Shop charity - is that what is was?!

tsa · 10-22-2011, 01:29 PM

I have the game on CD and I can send you a copy if you like. PM me if you do.

08-06-2011, 11:16 AM	#1
LouiseK Member Join Date: Nov 2007 Location: UK Posts: 58	Remedy - Not Working due to missing file? Hiya, Just bought "Remedy - A Carol Reed Mystery" and i downloaded it and installed it twice now from scratch and i'm getting the same error: "Error description: Error loading the main program window. Try restarting the program. Component 'Gif89.dll' or one of it's dependancies not correctly registered: a file missing or invalid" I bought and installed both the earlier game and the later game in the series and both work fine. I registered this game like the others - just put in the key with an internet connection. Would appreciate a fix asap, thanks. Share Share this post on Twitter

08-08-2011, 02:54 AM	#2
Damon Adventure Shop Join Date: Oct 2007 Posts: 239	Hello LouiseK, Thank you for letting us know. Did you sent an email to our technical support? This is the first time that we have a complaint on the package we are providing with this game. I would like to understand what is happening. Damon Share Share this post on Twitter

08-08-2011, 04:01 AM	#3
Dale Baldwin Super Moderator Join Date: Sep 2003 Location: Southampton, UK Posts: 3,139	This might not be immediately of much help, but people have apparently had the same problem with BigFishGames' package of the game too. Share Share this post on Twitter __________________ Now Playing: Catherine, Sword and Sworcery:EP Recently Completed: The Witcher

08-08-2011, 04:07 AM	#4
LouiseK Member Join Date: Nov 2007 Location: UK Posts: 58	Thanks for the replies I haven't emailed the tech suport but i will, i am under the impression it is a slow process... I'll try and download that file thingy but if my system crashes your in BIG trouble. Share Share this post on Twitter Last edited by LouiseK; 08-08-2011 at 04:15 AM.

08-08-2011, 04:22 AM	#5
LouiseK Member Join Date: Nov 2007 Location: UK Posts: 58	OK, so i downloaded the file and went to the folder and there was actually a Gif89.dll file in there... I replaced it with the one i download but didn't make a difference. Share Share this post on Twitter

08-09-2011, 08:08 AM	#6
LouiseK Member Join Date: Nov 2007 Location: UK Posts: 58	Any ideas on an eta for tech support responses? I'm nearly done with both the other games Share Share this post on Twitter

08-11-2011, 12:44 AM	#7
LouiseK Member Join Date: Nov 2007 Location: UK Posts: 58	They still haven't even acknowledged i've contacted them yet and the game still isn't working. How long does it normally take to acknowledge and investigate a tech issue with a game? It's a bit rediculous. Share Share this post on Twitter

08-14-2011, 07:35 AM	#8
LouiseK Member Join Date: Nov 2007 Location: UK Posts: 58	Ok - you guys STILL haven't even acknowledged my problem. Is this the tech SUPPORT that you was advising that i used because all i can see so far is thew minus on my bank stantment into YOUR pocket for NOTHING in return! Click to confirm you order to donate your hard earned money to the Adventure Shop charity - is that what is was?! Share Share this post on Twitter

10-22-2011, 01:29 PM	#9
tsa Playing character Join Date: Oct 2005 Location: Netherlands Posts: 7,472	I have the game on CD and I can send you a copy if you like. PM me if you do. Share Share this post on Twitter

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