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Old 04-18-2011, 11:13 AM   #1
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Default My email has changed but I can't update it
I recently purchased Black Mirror III but the confirmation email was sent to an old school email I used to open the account but is no longer active. I tried to update my details to the new email address but every time I try it only says "Error". Anyone know how to successfully update your email address? I tried firefox and IE to no avail.
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Old 04-18-2011, 07:57 PM   #2
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I'm currently having the same problem; the email I used to initially register the account cannot be changed. So for the time being, I'm not purchasing any more games from this service.
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Old 04-19-2011, 05:30 AM   #3
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I've put in 3 tickets but haven't gotten a response yet. Hopefully they'll get back to me soon. I wish I would have been smart enough to realize that the site was malfunctioning before I spent money on a game.
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Old 04-20-2011, 12:59 AM   #4
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Hello,

I will try to get an answer from our tech support on this issue as it has been reported to us on seperate note.

Please send me your details by PM so I can take care of it.

Thanks,

Damon
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Old 04-20-2011, 03:54 AM   #5
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Quote:
Originally Posted by Damon View Post
Hello,

I will try to get an answer from our tech support on this issue as it has been reported to us on seperate note.

Please send me your details by PM so I can take care of it.

Thanks,

Damon
Was able to send in a PM.

Thanks!
Last edited by Raif Sevrance; 04-21-2011 at 02:32 PM. Reason: Gained a level! PM now activated!
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Old 04-21-2011, 02:26 PM   #6
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E: Hey! This post gave me enough posts to PM! Yay!
Last edited by Raif Sevrance; 04-22-2011 at 03:53 AM.
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Old 04-21-2011, 11:10 PM   #7
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I will ask technical support to get back to you personally, and to make things happen !!!!
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Old 04-22-2011, 04:14 AM   #8
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Quote:
Originally Posted by Damon View Post
I will ask technical support to get back to you personally, and to make things happen !!!!
You are awesome Damon. All is well with the world once again.

Thank you!
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Old 04-27-2011, 08:40 AM   #9
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I am glad to hear that everything is running smooth for you now !

Damon
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Old 10-04-2011, 02:00 PM   #10
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I have essentially the same problem as the opening poster. I need to change my email because the one I used to register is now invalid, but when I try to do this I get the error message "The old password you have entered is incorrect." even if I enter the same password that I've successfully used to login. Does anyone know if it is currently possible to change your email?
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