The shop has stopped recoginzing my email?

Tfog · 12-10-2008, 07:57 PM

Last week I tried to log on the adventure shop.

It didn't recoginse my email and password.
I wouldn't email me my password.

I finally have to reregistred to make it accept my account.

Now this week, I can't log on again. I don't want to re register again. I am already pissed that I lost access to the records of the games that I bought previously.

how to fix this

misslilo · 12-11-2008, 12:56 AM

Were you on the EU or the US version?

brothersale · 12-11-2008, 01:57 AM

I've had the same problem and i'm on the UK shop

Damon · 12-11-2008, 04:11 AM

Hi Tfog, Hi Brothersale,

This info is quite new to us.
I would sugegst you to address all your issues to the technical support.
This is probably a database error caused during the new shop migration.

We will investigate,a nd we'll try to fix this issue ASAP.

Thanks,

Tfog · 12-11-2008, 03:31 PM

I am using the US shop.

It would be nice to have it fixed. I would like to buy so blonde.

Tfog · 12-12-2008, 09:22 PM

I emailed support. . and it's been two days with no response.

Not even an acknowledgement that they have received my email.

Damon, Whats the deal?

misslilo · 12-13-2008, 01:42 AM

I just checked and it's the same for me now on both eu and us.

tatana · 12-13-2008, 05:20 AM

Quote:

Originally Posted by Tfog

Last week I tried to log on the adventure shop.

It didn't recognise my email and password.
I wouldn't email me my password.

I finally have to registered to make it accept my account.

Now this week, I can't log on again. I don't want to re register again. I am already pissed that I lost access to the records of the games that I bought previously.

how to fix this

This is happening to me all the time. i am sending mails but the responses are too late and not helpful at all. I don't know what is wrong with this site. It is a very annoying thing. I can't log on in eu or us.
I am also requesting for my password and nothing happens. My mail does not exist.

Sorry for my english.

brothersale · 12-24-2008, 11:24 AM

any news on this problem yet, because i have got nothing from support yet

brothersale · 01-11-2009, 05:42 AM

Has anyone sorted this damn thing yet

, because i still have not even received a responce from tech support

*Melanie68* · 01-11-2009, 05:48 AM

I had the same thing happen to me. They redid the site not too long ago and I wonder if something happened as a result of that. I re-registered myself.

But it is frustrating not getting responses from support. I'll see if we can't get a hold of someone. Sorry for your frustration.

12-10-2008, 07:57 PM	#1
Tfog Junior Member Join Date: Aug 2008 Posts: 11	The shop has stopped recoginzing my email? Last week I tried to log on the adventure shop. It didn't recoginse my email and password. I wouldn't email me my password. I finally have to reregistred to make it accept my account. Now this week, I can't log on again. I don't want to re register again. I am already pissed that I lost access to the records of the games that I bought previously. how to fix this Share Share this post on Twitter

12-11-2008, 12:56 AM	#2
misslilo Caffein Queen Join Date: Sep 2007 Location: Land of Hamlet Posts: 712	Were you on the EU or the US version? Share Share this post on Twitter __________________ "You cannot escape your past, but you can make your future" - Diana Melkumova Now Playing: World Of Warcraft (US) Recently Finished: Too many Casual games Waiting for: Lost Horizon + Gray Matter

12-11-2008, 01:57 AM	#3
brothersale Junior Member Join Date: Sep 2008 Posts: 16	I've had the same problem and i'm on the UK shop Share Share this post on Twitter

12-11-2008, 04:11 AM	#4
Damon Adventure Shop Join Date: Oct 2007 Posts: 239	Hi Tfog, Hi Brothersale, This info is quite new to us. I would sugegst you to address all your issues to the technical support. This is probably a database error caused during the new shop migration. We will investigate,a nd we'll try to fix this issue ASAP. Thanks, Share Share this post on Twitter

12-11-2008, 03:31 PM	#5
Tfog Junior Member Join Date: Aug 2008 Posts: 11	I am using the US shop. It would be nice to have it fixed. I would like to buy so blonde. Share Share this post on Twitter

12-12-2008, 09:22 PM	#6
Tfog Junior Member Join Date: Aug 2008 Posts: 11	I emailed support. . and it's been two days with no response. Not even an acknowledgement that they have received my email. Damon, Whats the deal? Share Share this post on Twitter

12-13-2008, 01:42 AM	#7
misslilo Caffein Queen Join Date: Sep 2007 Location: Land of Hamlet Posts: 712	I just checked and it's the same for me now on both eu and us. Share Share this post on Twitter __________________ "You cannot escape your past, but you can make your future" - Diana Melkumova Now Playing: World Of Warcraft (US) Recently Finished: Too many Casual games Waiting for: Lost Horizon + Gray Matter

12-24-2008, 11:24 AM	#9
brothersale Junior Member Join Date: Sep 2008 Posts: 16	any news on this problem yet, because i have got nothing from support yet Share Share this post on Twitter

01-11-2009, 05:42 AM	#10
brothersale Junior Member Join Date: Sep 2008 Posts: 16	Has anyone sorted this damn thing yet , because i still have not even received a responce from tech support Share Share this post on Twitter

01-11-2009, 05:48 AM	#11
Melanie68 Super Moderator Join Date: Nov 2004 Location: Ohio Posts: 8,907	I had the same thing happen to me. They redid the site not too long ago and I wonder if something happened as a result of that. I re-registered myself. But it is frustrating not getting responses from support. I'll see if we can't get a hold of someone. Sorry for your frustration. Share Share this post on Twitter

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