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Old 06-28-2009, 10:36 PM   #8
Yankee
Keep the faith :)
 
Join Date: Nov 2007
Posts: 15
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Quote:
Originally Posted by insomniakiller View Post
Thank you, Jackal, for alerting them! Very much appreciated.

I'm not saying that they've intentionally done something wrong, so I apologize if I've come across that way. But the bottom line is that my credit card was charged more than I authorized, and that's a huuuge problem, even if it's not a lot of money. So yeah, I'm pretty frustrated.

Thanks again. I look forward to having this resolved as soon as possible.
Hi

Do not worry, we will take care of your payment problem this week
Sorry for the generic form letter for the support but as you may know a large part of the install problems could be resolve by customers themselves
As it is a credit card issue, you will handle directly with our technical partner.

Have a good end of day.
Yankee
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