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Emily, the article couldn't have been written three years ago. Only now are we getting the situation where developers recognise the need for specialised writing skills. Having said that, many companies don't have enough writing needs to employ a full time writer.
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And that's the rub. This is the case in most industries though, which is how I came to be writing patient education.
Who was doing the writing work before this need was identified? There were certainly games with dialogue coming out three years ago... who wrote the dialogue for those?
-emily
