I have to say this is very unprofessional. I have the same problem and emailed customer support on 28th April and still no reply, just an automated verification email that they have recieved my message.
They are obviously aware that there is a problem here and have not even taken the time to post a message on these forums to say they are aware and are doing their best to amend the problem. Nothing!!
This really isn't good enough, I have always recomended "Adventure gamers" to friends and family, but knowing now how bad their customer support is i'm not sure I will be doing so in the future.
Mistakes happen i can accept that but please don't turn your back on your paying customers and leave them in the dark!!
Any help would be greatly appreciated in getting my game running.
Thanks
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