[stepurhan]

Dongle, whilst you may still be having problems it's clear that other people have successfully downloaded the files so, from the shop point of view, the problem would appear to be fixed. It may be that you have a separate problem it''s unclear from your post whether you had the problem before or after the fix (a few days ago is a bit vague) If you have but are still experiencing a problem then I'm sure the shop people will look into your specific case, as they have done for others in the past.

Regardless, if you have received a full rerund you no longer have a right to receive the game by any means. Therefore asking if someone can copy the files to DVD without even mentioning making another purchase which could be downloaded on your behalf appears to suggest you were seeking a free copy. Abusing the shop is counter-productive and inappropriate, especially when you have failed to make your intentions clear