If I were making an adventure I would expect and demand that the players take the gameplay as a part of the story. Say there were a valid storytelling reason to put in a hard puzzle, which some people wouldn't be able to solve. If players said to me "How dare you put in a puzzle I couldn't pass?", I would reply "It was necessary for the story, because…". Any more complaining after that is just whining. To get back to the doorman, I said there would be a line of people there who are randomly being let in or not. You want to make it even more clear (though I don't think it needs to be hammered in quite so bluntly), say one of them talks to you and tells you the doorman is unpredictable. Fine. At this point, any criticism of not being able to get in is just whining. I would say to a whining player: "It's crystal clear that the story allows for you to be kicked out. If you don't have an objection to the story, then you can't have a reasonable objection to the gameplay."
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