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Originally Posted by RLacey
Now, of course that's no excuse for what's happening, but unprecedented demand can ruin a setup even without an "utter lack of competent professionalism"...
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I don't think so, good man. They could've at least apologized on their site for their 'temporary incapacity' to efficiently meet this 'larger demand', and then offer some kind of recompense (like a free sticker or pen, like what Double Fine did). Besides, they could have anticipated it and been more proactive about meeting this larger demand anyway. Another idea is to send potential customers to alternative online sources to order, instead of making them wait longer than others.
To me that's definitely utter lack of professionalism.
EDIT: However, that should tell Funcom how in demand their game is and hopefully they can scale up and improve their operations.
