Quote:
Listening to the fans...? It's a good idea in principle, but rather pointless (and potentially destructive) in practice.
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I haven't read the piece (yet), but this quote jumped out at me. It smacks of a superiority that no one, particularly those who are designing product which relies on selling to the tastes of the fans/players, should be party to.
I'm not saying that just because Henrietta Smalltoken says that she likes dolphins in games I should include a dolphin in all my future designs because that's too specific and the designer/developer ends up chasing individual sales in this way, which is not efficient.
However, by being aware of comments that frequently arise from a number of different sources on various forums a designer is able to form a picture of what players in general are enjoying or hating. This can then allow you to develop your ideas with these things in mind.