Dreamfall: Funcom Online Shop - Page 4

bysmitty · 05-08-2006, 05:56 PM

Geeze, my heart goes out to all ya'll. You pre-ordered form the devolper in hopes being the first one in line and they dropped the ball. That just plain old sucks. Hears to hoping you all get you copies soon.

...bysmitty

Junkface · 05-08-2006, 06:20 PM

I just got an e-mail telling me my "backup-CD shipment failed" and to provide my address again, after I already received two seperate shipping confirmations... this is still for my preorder of the regular edition. So, basically, I have no idea what's going on...

Intrepid Homoludens · 05-08-2006, 06:32 PM

Basically, Funcom has shitty customer service and utter lack of competent professionalism in their retail department. I've worked in those fields for years, and crap service is crap service, no matter what. They seriously need a major rehaul, otherwise what's the point of ordering from them when they screw you over?

VoodooFX · 05-08-2006, 09:05 PM

If only Ragnar knew how his game is being treated in retail department, he'd turn in his grave, oh wait, he's still alive

Anyway as long as it arrives one way or another, I'm willing to look through my fingers and forget all the problems. But my gut feeling tells me it won't be that easy.

BenjaminBunny · 05-09-2006, 11:46 AM

Quote:

Originally Posted by Intrepid Homoludens

Basically, Funcom has shitty customer service and utter lack of competent professionalism in their retail department. I've worked in those fields for years, and crap service is crap service, no matter what. They seriously need a major rehaul, otherwise what's the point of ordering from them when they screw you over?

*cries*

RLacey · 05-09-2006, 11:49 AM

Quote:

Originally Posted by Intrepid Homoludens

Basically, Funcom has shitty customer service and utter lack of competent professionalism in their retail department. I've worked in those fields for years, and crap service is crap service, no matter what. They seriously need a major rehaul, otherwise what's the point of ordering from them when they screw you over?

I know that this may come out of the blue, but could it be something to do with larger demand. I've ordered from them before without problems, so I can only assume it has something to do with the reasonable quantity of preorders.

Now, of course that's no excuse for what's happening, but unprecedented demand can ruin a setup even without an "utter lack of competent professionalism"...

Intrepid Homoludens · 05-09-2006, 12:49 PM

Quote:

Originally Posted by RLacey

Now, of course that's no excuse for what's happening, but unprecedented demand can ruin a setup even without an "utter lack of competent professionalism"...

I don't think so, good man. They could've at least apologized on their site for their 'temporary incapacity' to efficiently meet this 'larger demand', and then offer some kind of recompense (like a free sticker or pen, like what Double Fine did). Besides, they could have anticipated it and been more proactive about meeting this larger demand anyway. Another idea is to send potential customers to alternative online sources to order, instead of making them wait longer than others.

To me that's definitely utter lack of professionalism.

EDIT: However, that should tell Funcom how in demand their game is and hopefully they can scale up and improve their operations.

Mikeynuts · 05-09-2006, 06:36 PM

I don't know if anyone has mentioned this here, but -

It has been stated by a couple people on the official Dreamfall forums that the Limited Edition has been spotted in some stores? They claimed that they have actually seen it, the LE, on store shelves.

....eehh....wha?? I thought the LE was ONLY available through the Funcom Online Shop....

hissss.

Tanukitsune · 05-09-2006, 08:02 PM

Quote:

Originally Posted by Mikeynuts

I don't know if anyone has mentioned this here, but -

It has been stated by a couple people on the official Dreamfall forums that the Limited Edition has been spotted in some stores? They claimed that they have actually seen it, the LE, on store shelves.

....eehh....wha?? I thought the LE was ONLY available through the Funcom Online Shop....

hissss.

HISSSSS indeed!

But there is a chance that there we just joking?

Mikeynuts · 05-09-2006, 10:21 PM

Oh...my bad...I guess the LE is, and was always going to be, available in stores in the Nordic region?

Quote:

**The Limited Edition will also be available in the Nordic region. Funcom holds the exclusive rights for the Limited edition in all other territories, and you can only buy it here at the Funcom online store!

So it must be those in this region who have seen it on the shelves.

I'm still going to hiss, but it will be quieter this time.

(hisss)

stinking_dylan · 05-10-2006, 12:13 AM

Mikeynuts, I thought the same thing.
Then I notice the two who had seen the LE were indeed from Norway and Sweden.

I emailed ASKnet yesterday regarding this fiasco. I've yet to get a reply, but will post it here when I do.

The thing that gets me the most is the high price I paid for import tax and shipping. My total came to $85. The price I pay for ordering something from America to the UK I thought.
Then I found out that the LEs are shipping from Ireland! I live in South Wales, it's a bloody stones throw away! It would have been cheaper for me to fetch it myself! *grumble*

Tanukitsune · 05-10-2006, 02:59 AM

I just got an email from the Funcom saying it has been shipped!

*Dale Baldwin* · 05-10-2006, 04:05 AM

Same here Tanuk

ollie · 05-10-2006, 04:43 AM

Me too

Got an email two hours ago saying that the Dreamfall LE just shipped!

RLacey · 05-10-2006, 04:56 AM

I hate you all

. My copy remains in limbo, and they haven't levelled any charge on me yet

.

VoodooFX · 05-10-2006, 05:08 AM

Count me in! The wait begins!

kuze · 05-10-2006, 06:00 AM

Did you all get the mail because you mailed them first, or is everyone supposed to get one?

*Dale Baldwin* · 05-10-2006, 06:12 AM

I hadn't contacted them at all.

VoodooFX · 05-10-2006, 08:13 AM

Yeah, me neither.

Funny though, item has been shipped, while there is still no sign of charge on my credit card balance.

giga · 05-10-2006, 09:59 AM

Mine was shipped too! Hope it ships from Ireland, that would mean it will arrive on monday

05-08-2006, 05:56 PM	#61
bysmitty Bad command or file name Join Date: Jun 2004 Location: NE Ohio Posts: 932	Geeze, my heart goes out to all ya'll. You pre-ordered form the devolper in hopes being the first one in line and they dropped the ball. That just plain old sucks. Hears to hoping you all get you copies soon. ...bysmitty Share Share this post on Twitter __________________ Things I need to do today: -change out of pajamas -~~come up with witty yet sophisticated signature~~ -sober up -~~watch simpsons at 6pm~~ -UPDATE MY WEBSITE!!!

05-08-2006, 06:20 PM	#62
Junkface Grah! Grah! Join Date: Oct 2005 Posts: 509	I just got an e-mail telling me my "backup-CD shipment failed" and to provide my address again, after I already received two seperate shipping confirmations... this is still for my preorder of the regular edition. So, basically, I have no idea what's going on... Share Share this post on Twitter

05-08-2006, 06:32 PM	#63
Intrepid Homoludens merely human Join Date: Sep 2003 Location: Chicago Posts: 22,309	Basically, Funcom has shitty customer service and utter lack of competent professionalism in their retail department. I've worked in those fields for years, and crap service is crap service, no matter what. They seriously need a major rehaul, otherwise what's the point of ordering from them when they screw you over? Share Share this post on Twitter __________________ platform: laptop, iPhone 3Gs \| gaming: x360, PS3, psp, iPhone, wii \| blog: a space alien \| book: the moral landscape: how science can determine human values by sam harris \| games: l.a.noire, portal 2, brink, dragon age 2, heavy rain \| sites: NPR, skeptoid, gaygamer \| music: ray lamontagne, adele, washed out, james blake \| twitter: a_space_alien

05-08-2006, 09:05 PM	#64
VoodooFX Grumpy & bitter man Join Date: Sep 2003 Location: Slovenia Posts: 1,171	If only Ragnar knew how his game is being treated in retail department, he'd turn in his grave, oh wait, he's still alive Anyway as long as it arrives one way or another, I'm willing to look through my fingers and forget all the problems. But my gut feeling tells me it won't be that easy. Share Share this post on Twitter __________________ We may have days, we may have hours, but sooner or later we all push up flowers.

05-09-2006, 06:36 PM	#68
Mikeynuts Member Join Date: Apr 2006 Location: Alabama Posts: 45	I don't know if anyone has mentioned this here, but - It has been stated by a couple people on the official Dreamfall forums that the Limited Edition has been spotted in some stores? They claimed that they have actually seen it, the LE, on store shelves. ....eehh....wha?? I thought the LE was ONLY available through the Funcom Online Shop.... hissss. Share Share this post on Twitter

05-10-2006, 12:13 AM	#71
stinking_dylan Senior Member Join Date: Apr 2006 Posts: 202	Mikeynuts, I thought the same thing. Then I notice the two who had seen the LE were indeed from Norway and Sweden. I emailed ASKnet yesterday regarding this fiasco. I've yet to get a reply, but will post it here when I do. The thing that gets me the most is the high price I paid for import tax and shipping. My total came to $85. The price I pay for ordering something from America to the UK I thought. Then I found out that the LEs are shipping from Ireland! I live in South Wales, it's a bloody stones throw away! It would have been cheaper for me to fetch it myself! grumble Share Share this post on Twitter

05-10-2006, 02:59 AM	#72
Tanukitsune ACK! Join Date: Sep 2003 Location: Spain Posts: 2,448	I just got an email from the Funcom saying it has been shipped! Share Share this post on Twitter __________________ Apparently I have a Devianrt Art account... And people actually like it!

05-10-2006, 04:05 AM	#73
Dale Baldwin Super Moderator Join Date: Sep 2003 Location: Southampton, UK Posts: 3,139	Same here Tanuk Share Share this post on Twitter __________________ Now Playing: Catherine, Sword and Sworcery:EP Recently Completed: The Witcher

05-10-2006, 04:43 AM	#74
ollie Senior Member Join Date: Apr 2004 Location: Italy Posts: 159	Me too Got an email two hours ago saying that the Dreamfall LE just shipped! Share Share this post on Twitter

05-10-2006, 04:56 AM	#75
RLacey The Thread™ will die. Join Date: Jan 2004 Location: United Kingdom Posts: 22,542	I hate you all . My copy remains in limbo, and they haven't levelled any charge on me yet . Share Share this post on Twitter __________________ RLacey \| Killer of the Thread™ I do not change to be perfect. Perfect changes to be me.

05-10-2006, 05:08 AM	#76
VoodooFX Grumpy & bitter man Join Date: Sep 2003 Location: Slovenia Posts: 1,171	Count me in! The wait begins! Share Share this post on Twitter __________________ We may have days, we may have hours, but sooner or later we all push up flowers.

05-10-2006, 06:00 AM	#77
kuze In an evening of July... Join Date: Dec 2005 Location: Germany Posts: 1,215	Did you all get the mail because you mailed them first, or is everyone supposed to get one? Share Share this post on Twitter

05-10-2006, 06:12 AM	#78
Dale Baldwin Super Moderator Join Date: Sep 2003 Location: Southampton, UK Posts: 3,139	I hadn't contacted them at all. Share Share this post on Twitter __________________ Now Playing: Catherine, Sword and Sworcery:EP Recently Completed: The Witcher

05-10-2006, 08:13 AM	#79
VoodooFX Grumpy & bitter man Join Date: Sep 2003 Location: Slovenia Posts: 1,171	Yeah, me neither. Funny though, item has been shipped, while there is still no sign of charge on my credit card balance. Share Share this post on Twitter __________________ We may have days, we may have hours, but sooner or later we all push up flowers.

05-10-2006, 09:59 AM	#80
giga Member Join Date: Mar 2004 Posts: 70	Mine was shipped too! Hope it ships from Ireland, that would mean it will arrive on monday Share Share this post on Twitter

User Name		Remember Me?
Password