Didn't get code for Black Mirror 3?
 

I was just wondering if anyone else is missing their activation code for BM3?

I bought the BM2+3 for £14.99 offer and got the code for BM2, but not for BM3.

I've checked my account which doesn't have the code either, just states that it should be in the confirmation email.

I resent the email but still the same - no code.

Anyone else not get their code or know why?

Thanks

I have the same problem as you. I sent a couple of e-mails to support but no reply. The code they sent with the e-mail is supposed to be a code for the two games but it only works with black mirror 2. Funny they don't bother to check out that what they are claiming is true. The validation systems of the two games are also totally different so the code could never have worked for the two games. Total fail.

Hi

This is not normal.
The activation keys for BM2 and BM3 are different.

I just tried it on my own account and I resent the confirmation email with success.

Have you tried to access your account and resend the confirmation email with the activation key?

Let me know if it works.

Damon,

Hi Damon,

Thank you for your reply. I already tried the option of resending the confirmation e-mail a couple of times but in the mails only an activation key for Black mirror 2 is given (which works perfectly). So unfortunately I still have no valid activation key for BM 3.

Frenchie

Hi Damon, thanks for the response.

I also have resent myself the confirmation email and it still doesn't contain the activation code.

It has the download links, but not code underneath :(

Here is the actual email - i purchase Grey Matter at the same time:

Oh, i have also wrote to support - do they get the weekend off or something? - and the code works for BM2 but not for BM3, i have tried.

Louise, Frenchie,

I have sent you a PM.
I need the email address you are currently using for your accounts on the Adventure Shop.

Thanks,

Damon

Hi Damon,

I cannot reply to your PM because I get the following message: "Sorry, private messaging is disabled for newly registered users. You can send a message once you have a few posts under your belt".
But my e-mail adress is ********** and thank you for your quick reactions:).

Frenchie

Replied :)

Frenchie, i've PM'd your email address to him - you might want to delete it off the thread, you never know who is reading.

Hi Louise,

Thanks! Thats very kind of you. I hope you get to play BM 3 soon.

Both of you should now be in position to play the game.

Damon

Thank you Damon. It works perfectly. Thanks for all your efforts:).

Brilliant !

Just received a confirmation from Louise that it also worked for her !!!

Enjoy the game.

Damon

Yes it does, thanks again Damon :D

no activation code for Black Mirror 3
 

Hi,

I preordered Black Mirror 3 as part of a deal for BM2+BM3, but I've only got an activation key for BM2. I tried using the same key for both games but it only works for the BM2 game.

I tried resubmitting an order confirmation, but the message was exactly the same, no code for Black Mirror 3

could someone offer me some help please?

http://1.2.3.10/bmi/www.adventuregam...ies/frusty.gif

@Damon

PM'd you about the same problem.

Same issue here. PM'd Damon.

Hi,

I just sent you a PM.
Please let me know if it works.

Damon

I'm afraid I've the same problem with the activation code for Black Mirror 3, I've sent You a PM Damon

Thank You very much for your help

^Me too.

I've tried customer support a couple of hours ago but haven't heard anything.

Can you PM me please Damon?

Thanks

Damon sorted the issue out for me.

Just wanted to say thanks again.

I've been waiting about 6 hours now and haven't had a response from anyone. Is no one working on customer support today? It's really annoying as I finished BM2 last night and was looking forward to starting 3 today with it being bank holiday...

OK, I'm still yet to hear a response about this and I can't find a telephone number anywhere in support otherwise I would have called. Personally I'm a bit shocked at the lack of customer service. If they're only available at certain times then it should be made clear. I know it probably sounds pathetic but when you've paid for a game that you can't play cos you weren't sent the serial key it's annoying!

I've got the same problem too. Activation code for Black Mirror 2 was fine, none for the 3rd. Contacted support but figured it wouldnt hurt to mention it here too. Just finished BM2 and dying to know what happens next, so any help greatly appreciated.

same problem for me. There was no activation key for black mirror 3.

Damon - could you pm also

thanks

I have to say this is very unprofessional. I have the same problem and emailed customer support on 28th April and still no reply, just an automated verification email that they have recieved my message.
They are obviously aware that there is a problem here and have not even taken the time to post a message on these forums to say they are aware and are doing their best to amend the problem. Nothing!!
This really isn't good enough, I have always recomended "Adventure gamers" to friends and family, but knowing now how bad their customer support is i'm not sure I will be doing so in the future.
Mistakes happen i can accept that but please don't turn your back on your paying customers and leave them in the dark!!
Any help would be greatly appreciated in getting my game running.
Thanks

I do just want to pick up on that - "Adventure Gamers" doesn't operate the Adventure Shop, we just provide their forum.

Damon will help as soon as he is able, I'm sure though.

It's just unfortunate that a technical hiccup has affected so many of you. I had no issues with the BM2/BM3 bundle personally, so it hasn't caused a problem for everyone.

Hi to all,

We sincerely apologize for this issue.
our tech uproot was supposed to handle it today, as we identified the customers who did not received their activation key.

We will make it happen and compensate thisdelay in delivering the key.

Damon

Hi

Dale I must appologise i didn't realise.

Damon, thanks for your reply this wasn't a personal thing to you as you seem to have helped many people on this issue.

Hopefully this will all be sorted soon :)

I can't praise Damon enough for how he went beyond the call to sort me out with this issue for me :D

I am a bit surprised to find that i still don't have the activation code i paid for, but that reflects badly on the company.

I'd be having one of rants right now if i didn't have a game to complete :devil:

I hope you all get to play the game soon, but honestly i don't believe it's because Damon isn't doing his part to fix it.

I'm in the same situation too, ordered the BM2 & BM3 bundle, but the email only had a key for BM2.

I understand that things go wrong, but what I don't understand is why I have not had a reply from customer support in two days, other than the automated reply to say they have received my support request. Even a reply just to say they are investigating would be better than nothing.

Damon, please can you tell me why customer support are so slow in dealing with support requests?

Hi to all,

Once again, we apologize for this issue, and I am personally affected by this mistake.
I have been checking with our technical support, and they confirmed me that an email containing the activation key has been sent last night to ALL customers.

I invite you to login to your account, and check there as the key should be visible.

Damon

Hi Damon,

Thanks for the update, I now have my activation key. However I do hope you take my comments about the poor customer service via the website on board, and that improvements are made in that regard.

Hi, I've also received and tested the Activation key, all is working now :D

Thanks a lot