[tangerine]

I was just wondering if anyone knew on average how long it takes Adventure Shop to respond to a support request or if a confirmation email is supposed to be sent. I'm thinking with the holidays they might be short staffed and I don't want to bug them -- it's only been two days but I didn't get a confirmation email so I don't know if they even received my request.

Thanks!

[fov]

I don't know how long it usually takes them, but during the holidays it probably takes longer than usual. Have you heard back yet?

[tangerine]

No, not yet and I'm a tiny bit frustrated since this was one of the games I looked forward to playing over my vacation. But I emailed them on December 28 so technically it's only been two business days. I'll be patient a while longer and if I don't hear back by the end of this week, I'll try again.

Thanks for replying!

[Damon]

Hi tangerine,

Happy new year!
Did you you get a response from technical support?

If not, feel free to send me a PM with your details, a short comment about your current issue and I'll make sure you get answered.

Damon

[tangerine]

No, I never did get a response, but I figured out how to get the game to run so it's okay. I saw a post regarding another game but with a similar problem and tried one of the suggestions (turning off anti-virus software) and it worked.

I do have to apologize, though; in my first post I said I didn't get a confirmation message but looking back through my Inbox I saw that I did (230691-1293563779, if that matters).

Thanks for replying!

[Meadowlee]

I have this coming up when I try and log into my account on Adventure Game Shop......
Secure Connection Failed

An error occurred during a connection to us-adventureshop.gamesplanet.com.

Peer's Certificate has been revoked.

(Error code: sec_error_revoked_certificate)








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