06-13-2009, 07:47 PM | #1 |
Junior Member
Join Date: Jun 2009
Posts: 22
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Double Order and Email Confirmation Missing
Hello,
I accidentally placed a double order for Sherlock Holmes vs. Jack the Ripper and I did not receive a Confirmation Email for either order. I have tried resending the confirmation email from my account page several times to no avail. I contacted customer support via email tonight, however I was reading how some users were having trouble getting in touch with support so I am posting my issue here as well in hopes that it will be resolved in a timely manner. My order numbers are: 560900 560901 |
06-14-2009, 11:14 AM | #2 |
Adventure Shop
Join Date: Oct 2007
Posts: 239
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Hello,
You should be able to access the download link and the activation key from your account page on the Adventure Shop. Support is not available on Sunday. You should receive a confirmation email on Monday, or an answer to your emails. In the case that you have been debited twice, we will refund one of the transaction. Thanks |
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