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Old 05-23-2009, 08:12 AM   #1
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Default Adventure Shop processing system rejects my credit card

Hello everybody,
I have the following problem. The Adventure Shop credit card processing system rejects all my credit cards, saying that "The card you used could not be verified, please try again". Maybe this is because my card is in Russian bank?
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Old 05-23-2009, 08:15 AM   #2
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Either that or they have problems on the site.
Happened to me too once and I had to wait for them to fix it
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Old 05-23-2009, 08:20 AM   #3
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Well, I am the only one who is experiencing this problem now. There are a lot of people who have purchased this game today (Sherlock Holmes vs Jack the Ripper) with their credit cards.
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Old 05-23-2009, 09:24 AM   #4
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Any ideas? suggestions?
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Old 05-24-2009, 10:18 AM   #5
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Quote:
Originally Posted by skalgar View Post
Any ideas? suggestions?
Indeed any help would be very nice, im trying to buy the game since a few days now, with mastercard in Holland, and i tried with 2 different cards, but it still gives the :The card you used could not be verified?

Why is this? And i really want to buy it, so fix it please,

With regards,

Martijn
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Old 05-24-2009, 12:19 PM   #6
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Hi Pazzie

I am really sorry that you coudn't bought your favorite games on adventure shop...I will try tomorrow to know more about this credit card issues.

Keep you posted and maybe we will contact you by mail to have more informations.

Yankee
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Old 05-24-2009, 03:32 PM   #7
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I've tried three cards (2 Visa, 1 Mastercard) over the past two days, and nothing's working.
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Old 05-24-2009, 04:02 PM   #8
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Quote:
Originally Posted by Yankee View Post
Hi Pazzie

I am really sorry that you coudn't bought your favorite games on adventure shop...I will try tomorrow to know more about this credit card issues.

Keep you posted and maybe we will contact you by mail to have more informations.

Yankee
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Thank you,

Hope you guys can solve this tomorrow, cause im seeing more people on here that aren't able to buy the game, and thats a shame.
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Old 05-24-2009, 10:32 PM   #9
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Yes, I really wish this problem could be solved today.
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Old 05-25-2009, 01:14 AM   #10
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I have just tried to pay, but still get the same error.
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Old 05-25-2009, 06:38 AM   #11
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Quote:
Originally Posted by skalgar View Post
I have just tried to pay, but still get the same error.
Thats a real shame, well i contacted Yankee so i hope he will bring us some good news..
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Old 05-25-2009, 08:09 AM   #12
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Hello,

we would like to address this issue and provide you with a solution.
Could you please send an email to our technical support with your account details, and a print screen of the error message.

Thank you
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Old 05-25-2009, 08:33 AM   #13
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Originally Posted by Damon View Post
Hello,

we would like to address this issue and provide you with a solution.
Could you please send an email to our technical support with your account details, and a print screen of the error message.

Thank you
Hi Damon,

I noticed a slight change to the layout of the paysite? I tried it and it worked, so my creditcard works now!! But what did you change if i may ask?

Thanks!
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Old 05-27-2009, 03:56 AM   #14
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Due to a very high level of credit card frauds on the Adventure Shop, we have been advised to raise the level of security and authentification.
It was too high at that time and we revised it.

If you keep having problems using your credit car, we can add it to our white-list upon request.

Another option is to use paypal which is now available on the Adventure Shop.

Damon
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Old 05-27-2009, 04:19 AM   #15
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Well things started working for me again Monday morning... but all those times it supposedly rejected my card? Looks like I was charged anyway. Dozens of charges for a single game!
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Old 05-27-2009, 09:22 AM   #16
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Please contact our tech support.
Have you received an email for confirmation for your purchase?
If so, what was the email address used to purchase the game?

Damon
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Old 05-27-2009, 03:34 PM   #17
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Damon,

Yes I received one email confirmation at [email protected] (same addresses used for all the purchase attempts). I already emailed tech support and responded to the auto-reply early this morning, but have heard nothing back yet.

I have my game, but right now I'm paying around $200 for it!

Last edited by Snatcher42; 05-27-2009 at 11:53 PM.
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Old 05-28-2009, 12:58 AM   #18
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Hi Snatcher,

I can only find 2 purchases with the data you provided me, for a total amount of $ 39,98.
Have you purchased more games using a different email address and with the same credit card?

I can not find more assets other than your purchase on the 24th, and the second one on the 25th in our database.

I will do the following NOW:
- refund you one of the two games you bought, according to our database
- investigate with our billing system provider if they accidentally collected more money, as I can not find the amount you mention at that time
- in the case that we would not find more debits, I would ask you to provide us with a copy of your bank note stating the money collection, and would initiate a refund instantly
I am pretty sure that we will clear the situation.

Damon
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Old 05-28-2009, 01:19 AM   #19
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Thank you Damon, I think things are good now. One of my cards was showing three identical charges on the 24th, but once I removed the hold on that card, two of those charges disappeared.
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Old 05-28-2009, 02:25 AM   #20
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Which transaction should be refunded finally?
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