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Old 05-22-2009, 11:03 AM   #1
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Default Sherlock Holmes vs. Jack the Ripper

Greetings! I hope somebody will be able to help me.

I bought and downloaded Holmes vs. Ripper this afternoon.

However, after installing it I saw to my dismay that it was the French version instead of the English one.

Since I read in the official forum of the Sherlock Holmes games page that at least one other user has this problem, I suppose there might be a problem with the files.

I already wrote a mail to support this afternoon, but haven't received any reply yet. It would be great, if somebody could help us here. Thanks in advance.
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Old 05-22-2009, 12:30 PM   #2
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I have the same problem. I hope this can get cleared up, it's rather annoying.
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Old 05-22-2009, 03:38 PM   #3
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Hello,

It seems like we uploaded the wrong master on the server.
We will replace it in a couple of hours and share that link with our customers who already bought it.

We apologize for this.

Damon
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Old 05-22-2009, 03:43 PM   #4
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Hours? oh btw it seems the tech support email is invalid also
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Old 05-22-2009, 07:23 PM   #5
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Thanks for the info, Damon!
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Old 05-22-2009, 07:58 PM   #6
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Will the new download link automatically send to those who purchased the game or do we need to send an E-mail to tech support?
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Old 05-23-2009, 01:55 AM   #7
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Quote:
Originally Posted by CoyoteAG View Post
Will the new download link automatically send to those who purchased the game or do we need to send an E-mail to tech support?
Hi Coyote

We will send a new link with the right master in english language and a gift in order to apologize. (A free game to download from Monday 25 may)

Sorry about the situation

Yankee
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Old 05-23-2009, 05:01 AM   #8
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Thanks again to everybody involved in rectifiying the mistake. I just installed the game via the links I got in the mail and it seems to be working just fine.
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Old 05-23-2009, 07:52 AM   #9
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oh the down side mine says it will take 4 hours on my HIGHSPEED connection any alternitve faster! limks
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Old 05-23-2009, 08:11 AM   #10
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Just try again - usually it will pick up speed along the way
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Old 05-23-2009, 09:15 AM   #11
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Quote:
Originally Posted by Yankee View Post
Hi Coyote

We will send a new link with the right master in english language and a gift in order to apologize. (A free game to download from Monday 25 may)

Sorry about the situation

Yankee
Adventure Shop

Got it and am downloading it now...thanks Yankee!
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Old 05-23-2009, 01:33 PM   #12
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darn there must be quite a few people who got this as i am still waiting for the links to be sent, oh well at least i have still life 2 to keep me busy
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Old 05-23-2009, 02:17 PM   #13
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Brothersale,

All of our customers who bought the french version have been informed by email of the download links.
If you have not received it, then I could check what has happened if you send me the email address you used to purchase the game.

Damon
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Old 05-24-2009, 03:57 AM   #14
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i've sent you the my e-mail address of the my account at the store privately but like i have said in the message, it is weird because i got the apology but i never recieve the orginal e-mail with the links either which is a first for me.
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Old 05-24-2009, 07:07 AM   #15
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I've just downloaded this (English version) and I'm told the download is corrupt.

Guess this is a related issue.
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Old 05-24-2009, 12:25 PM   #16
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Quote:
Originally Posted by brothersale View Post
i've sent you the my e-mail address of the my account at the store privately but like i have said in the message, it is weird because i got the apology but i never recieve the orginal e-mail with the links either which is a first for me.
Hi Brothersale

Could you send me your private mail attend on your account where you bought the game, I will chek your buying and send your problem to our support :

[email protected]

Thanks in advance
Yankee
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Old 05-25-2009, 03:41 AM   #17
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Angry

Is anything happening on this yet? Damon, Yankee, anyone
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Old 05-25-2009, 08:12 AM   #18
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Hello Brothersale,

All of our customers who bought the french verison of Sherlock Holmes, have been contacted by our technical support and they should have received the new download links.

We need the email address you used to purchase Sherlock Holmes VS. Jack the Ripper. I can not send you any new link without a a check in our database.

Thank you

Damon
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Old 05-25-2009, 08:21 AM   #19
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I sent it to you on a private message already after your last request, but i will send it again
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Old 05-27-2009, 04:02 AM   #20
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Everything is now working fine.
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