Ceville game does not work

outofthedark · 04-18-2009, 11:04 PM

I have never bought a game from the adventure shop before, I am very disappointed!!!! I just bought Ceville and after finally getting it to install it does not work, I get an error message that it has stopped running! Sent an email for help but will I recieve any?? Seems like the best bet is to just cancel the order. Has anyone had this problem? Is this place just a scam???

misslilo · 04-19-2009, 12:53 AM

No it's not, but it's the weekend, so you may have to wait a little for an answer.

Damon · 04-20-2009, 02:12 AM

Dear Outofthedark,

First of all I would like to thank you for purchasing Ceville from the Adventure Shop.
Ceville is a great game, and I am really sorry that you can not enjoy it right after your purchase.
We really would like to answer you, but we would need additional information about the issue you encountered.
It would be great if you could send us a DX Diag. We will know more about your computer, about installed drivers and find out if there is any compatibility issue between the game and your system.

Please send me a PM and I'll tell you how to collect this DX Diag information.

Once again we fully apologize for this trouble, and I am sure that we will sort it out.

Thank you

Damon

04-18-2009, 11:04 PM	#1
outofthedark Junior Member Join Date: Oct 2006 Posts: 8	Ceville game does not work I have never bought a game from the adventure shop before, I am very disappointed!!!! I just bought Ceville and after finally getting it to install it does not work, I get an error message that it has stopped running! Sent an email for help but will I recieve any?? Seems like the best bet is to just cancel the order. Has anyone had this problem? Is this place just a scam??? Share Share this post on Twitter

04-19-2009, 12:53 AM	#2
misslilo Caffein Queen Join Date: Sep 2007 Location: Land of Hamlet Posts: 712	No it's not, but it's the weekend, so you may have to wait a little for an answer. Share Share this post on Twitter __________________ "You cannot escape your past, but you can make your future" - Diana Melkumova Now Playing: World Of Warcraft (US) Recently Finished: Too many Casual games Waiting for: Lost Horizon + Gray Matter

04-20-2009, 02:12 AM	#3
Damon Adventure Shop Join Date: Oct 2007 Posts: 239	Dear Outofthedark, First of all I would like to thank you for purchasing Ceville from the Adventure Shop. Ceville is a great game, and I am really sorry that you can not enjoy it right after your purchase. We really would like to answer you, but we would need additional information about the issue you encountered. It would be great if you could send us a DX Diag. We will know more about your computer, about installed drivers and find out if there is any compatibility issue between the game and your system. Please send me a PM and I'll tell you how to collect this DX Diag information. Once again we fully apologize for this trouble, and I am sure that we will sort it out. Thank you Damon Share Share this post on Twitter

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