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Old 03-09-2009, 06:25 AM   #1
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Exclamation Culpa Innata Install Problem

Super
I will as soon as I get home from work!

Edit:
Worked great - downloading right now.

Edit 2:
Hmm, after downloading all files 2 times, it still says a file is corrupt, when installing.
Will try one last time... (already mailed support)

Edit 3:
No go - as soon as I hit the last button to make it install, it comes with a little popup saying:
Runtime error (at 16: 992):
The source file is corrupted


When I click OK - the install starts, but can't finish.
It's random when it stops, this time it was at the file MainMenu.sfs
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Old 03-09-2009, 09:49 AM   #2
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Heh. This is so ironic... just after you posted about downloading & installing 8 games without a hitch. I'm hopeful there's a solution to this though...
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Old 03-09-2009, 10:42 AM   #3
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Right
I already have the first version - but...what can I say?

I'm an addict - and it's new, LOL
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Old 03-09-2009, 10:47 AM   #4
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Hi Miss Lilo,

I don't understand. We did intensive QA to release this game. I don't understand what is happening with your version.

I am currently informing tech support to get back to you NOW.

Are you using the downloader?
Have you checked that your download was complete?

Marek, you are right, this is so IRONIC.

I feel ashamed as we encounter so many issues with the launch of this title...
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Old 03-09-2009, 10:59 AM   #5
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Hey, no sweat! That's what happens

I tried the downloader, don't care much for it.
And yes, the downloads were complete - all 3 times.

Could it be that I have too fast a connection - it downloaded with 1.90-2.10 MB/sec?

Edit:
I wonder if it makes a difference where I save the files to?
I always save to an external USB harddrive.

When I right click and check the size for the files, is says:
setup_1.bin : 943 MB (989.529.472 byte)
setup_2.bin : 1,65 GB (1.780.341.041 byte)
setup.exe : 458 KB (469.974 byte)
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Old 03-09-2009, 11:46 AM   #6
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Have you tried to install games from your c:/
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Old 03-09-2009, 11:51 AM   #7
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You mean I should download to my C: drive and install from there?

Well, I'm willing to give it try, but I'll soon run out of downloads

Oh and I'll use the downloader for it.

Edit:
Nope - still no luck.

This time I checked and made sure the downloader transfer setting was binary and not ACSII.
I have UAC disabled, Defender disabled and no Anti/Spyware installed at the moment.

This is just weird!

Edit 2:
Will have to leave for tonight - bedtime
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Old 03-09-2009, 03:10 PM   #8
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Exclamation Culpa Innata Install Problem

Hi, I am getting the same error when trying to install Culpa Innata (uncut). It says "Runtime error (at 16 : 992): The source file is corrupted". If I click ok, then it continues installing but then other errors pop up stating that files are corrupted. I downloaded the full set of files twice, once with the downloader and once without it but still get the same error.

I e-mailed tech support and hoping that they will be able to help. Thanks.
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Old 03-10-2009, 03:05 AM   #9
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Phew, thank god!

Well, I mean of course I'm sorry for you, but it shows it's not from my end something is wrong
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Old 03-10-2009, 05:30 AM   #10
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I have exactly the same problem. I just bought the game yesterday. What should I do? This is really annoying issue...
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Old 03-10-2009, 05:59 AM   #11
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They are aware of it, so I guess we'll have to let them solve the issue with corrupt files.

Or maybe they only gets corrupt during the download... no one knows yet.

Edit:
Heard from support - they said: alerted our packaging team and they are going to examine this issue in priority.
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Old 03-10-2009, 08:50 AM   #12
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I think they should start using md5 checksums like all open source projects do. That way at least we could validate if download was corrupted or no. Another option is to compress all files with rar with included recovery data so that we can later unpack them and recover if needed using unrar utillity.

There are tons of ways of resolving this. Downloading bare files is just not safe enough...
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Old 03-10-2009, 09:15 AM   #13
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I agree - but I'm guessing they do it this way for those, that don't know how to extract files.
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Old 03-10-2009, 10:10 AM   #14
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Hello,

It should be working fine now. One of file posted on the server did not replicated. We replaced the file yesterday.

All users should have been informed.

The download count is set to zero now.

have fun with the game.
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Old 03-10-2009, 10:49 AM   #15
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Success!

Redownloaded from the web, where updated links are.
No errors, the install started right away.
Now just to see if the game works the way it's supposed to
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Last edited by misslilo; 03-13-2009 at 10:50 PM.
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Old 03-10-2009, 10:50 AM   #16
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It should be fine now...

I keep my fingers crossed
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Old 03-10-2009, 11:01 AM   #17
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Ok, installed and activated and runs just fine

Thanks for the great support Damon

Oh and btw, it looks awesome.
Not sure if my memory serves me right, but looks like the main menu has changed!?
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Old 03-10-2009, 11:58 AM   #18
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Quote:
Originally Posted by Damon View Post
Hello,

It should be working fine now. One of file posted on the server did not replicated. We replaced the file yesterday.

All users should have been informed.

The download count is set to zero now.

have fun with the game.
I still did not receive any information whatsoever...
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Old 03-10-2009, 02:42 PM   #19
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@darkom
I didn't get any email.

I just logged into my account at the shop and downloaded the files from there after Damon posted here.
Try it
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Old 03-11-2009, 06:58 AM   #20
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You should get an email...
It has been sent by our support.
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