I had problems with Lace Mamba with Machinarium (the lack of pc installer on disc issue) but they were usually fairly quick to respond to my emails and ended up sending the game out twice when the first replacement copy never arrived.
I was also promised an extra game for the inconvenience, but that never materialised and at the end of the day I was just happy to get a working copy of the game I originally purchased.
I figured out why they weren't getting through the post though - the copy that eventually arrived was delivered in a standard A4 sized envelope, well to be more accurate it arrived alongside a shredded A4 envelope - it had torn its way out in so many places going through the post it was a miracle it ever arrived! I hope they now use jiffy bag envelopes or at least strengthen the edges of the envelopes with some parcel tape. I sent them an email about this at the time but never received a response. Ah well. I really hope all you guys get your games soon!
|