[rayvio]

I'm seriously beggining to wonder if they even have any customer support staff at all...
I pre-ordered Grey Matter through them last year and was rather annoyed that they processed the paypal payment instantly rather than automatically doing so on the games release, but I let it go. on reflection I wish I hadn't
after the game was delayed I bought it on import instead and attempted to cancel my order through them... after finding no such option on their website I emailed their customer support... never got a reply
a lot of real life stuff happened around the same time and it slipped my mind for a while. anyway I ended up having to move back to the UK, and now I discover they're trying to deliver my cancelled order (which never did get refunded) to my old address in Belgium
seems they still haven't learned how to reply to emails either...

my advice, never buy through them if you can possibly help it