Dear InsomniaKiller,
We sincerely apologize for the issue you encountered with our billing solution.
For the lack of response, we have to plead guilty as our technical support is not as efficient during the week-end as for the rest of the week.
Whatever is the situation, if it appears have been charged two times for the same game, we will immediatly issue a refund
It would be great if you could share with us additional information about your purchase.
I need to receive your transaction number, or at least the email address used for the transaction.
I also would like to check on your account and find out if the game has been added to your list of games. For this, your email address and your login is required.
I invite you to send me a PM with all the information requested, I'll manage it personally with our tech support.
Thank you,
Damon
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