Thank you, Jackal, for alerting them! Very much appreciated.
I'm not saying that they've intentionally done something wrong, so I apologize if I've come across that way. But the bottom line is that my credit card was charged more than I authorized, and that's a huuuge problem, even if it's not a lot of money. So yeah, I'm pretty frustrated.
Thanks again. I look forward to having this resolved as soon as possible.
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