Hi Snatcher,
I can only find 2 purchases with the data you provided me, for a total amount of $ 39,98.
Have you purchased more games using a different email address and with the same credit card?
I can not find more assets other than your purchase on the 24th, and the second one on the 25th in our database.
I will do the following NOW:
- refund you one of the two games you bought, according to our database
- investigate with our billing system provider if they accidentally collected more money, as I can not find the amount you mention at that time
- in the case that we would not find more debits, I would ask you to provide us with a copy of your bank note stating the money collection, and would initiate a refund instantly
I am pretty sure that we will clear the situation.
Damon
