Quote:
Originally Posted by smulan
I bought a game from The Adventureshop, dracula 2, an old game that I haven't got the chance to play before. Payed my ten euros and downloaded it.
The game froze on first screen. Mailed Adventureshop and described my difficulties, got a generic computerized reply saying it wasn't their responsibility. Their one and only responsibility was the installer which after all had managed to install the game. Instructed me to contact TAC, the american publisher. Angry I mailed Adventureshop once again but got the same answer, this time written out by a human.
So I contacted TAC and their support, filled in their form and did every suggested thing described at their problemsolvingpage. The game still didn't work.
For all mentioned replies, by the way, I waited 3-4 days each time.
Mailed TAC the second time, got a reply which asked if I had taken all the measures I'd already mentioned in my first mail. I replied I've already done that.
Now I'm waiting for the answer to that. My mail was sent dec. 11:th.
Today is the 16:th.
to be continued
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Hi Smulan,
All our apologies for this problem with Dracula 2.
I will ask the support to provide you with a solution for playing the game, or to arrange a refund, or an exchange for another game.
Damon
