I'm at the beginning of year three of Grim Fandango. So far it's been... Well, can't say it's been great, but certainly well above average. It has a great script, great art direction and fantastic production values, but also one of the worst implementations of direct control, several show-stopping bugs and some puzzles that are too convoluted for their own good, with at least one relying on pure guesswork.
Spoiler:Maybe I'm missing something, but how was I supposed to figure out I should show the VIP pass to Glottis? Did anything hint at it?