I sit down with the designers and "listen" to them, and I watch them work to find out what's confusing them or slowing them down. I've been fortunate enough to work with a lot of talented designers over the years (Tim Schafer, Mike Stemmle, Dave Grossman, and more!) so I've devloped a good sense of different ways they approach a problem, and I try really hard to get the tech to work with them, not against them. It's hard to describe because it's many many small things. There is no silver bullet.
An example: Checking files in and out is handled automatically. So there's no reason to interupt your work flow and jump to Source Safe to check out a file.
As far as cinematic, the tool treats the world more like a movie set than a "level". Multiple cameras, blocking, etc...
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